Prescription Medication Policy
About Simplyweight and The London Obesity & Endocrine Clinic
Simplyweight owns and runs clinics as part of its services. All medical consultations and online weight loss prescriptions are operated by Simplyweight’s The London Obesity & Endocrine Clinic, a specialist weight management clinic registered in India. References to “Simplyweight”, “The London Obesity & Endocrine Clinic”, “we”, “us”, or “our” throughout this policy refer to this organisation and its associated team.
About this policy
This policy applies to all patients who receive a prescription for weight loss medication through Simplyweight or The London Obesity & Endocrine Clinic, regardless of how they came to us. This includes patients who completed an online consultation form, patients who attended a clinical consultation directly before being prescribed, and patients receiving repeat or follow-up prescriptions.
By proceeding with a prescription — whether by ticking agreement on an online consultation form, verbally confirming during a clinical consultation, or accepting a repeat prescription — you confirm that you have read and understood this policy in full. This policy forms part of your agreement with Simplyweight / The London Obesity & Endocrine Clinic each time a prescription is issued to you. It is your responsibility to review the current version of this policy before each consultation or order, as it may be updated from time to time in accordance with section 11.
If you have any questions about this policy before proceeding, please contact us at [email protected] or 91 6369-987199.
- Prescribing and Pharmacy
1.1 Scope of this policy
This policy applies to all prescription weight loss medications dispensed through Simplyweight / The London Obesity & Endocrine Clinic. This currently includes Wegovy (semaglutide) and Mounjaro (tirzepatide). Where other weight loss medications are made available in future, this policy will apply to those too, unless a separate policy is published. Any references to a specific medication throughout this document apply equally to all medications covered by this policy unless stated otherwise.
1.2 Who prescribes your medication
Your medication will be prescribed by a doctor registered with the Tamil Nadu Medical Council (TNMC) or any other state medical council in India and dispensed by a pharmacy registered with the Assistant Director of Drugs Control (ADDC).
1.3 Prescription-Only Medication
All weight loss medications supplied through Simplyweight are Prescription Only Medicines (POMs). They may only be supplied following a clinical assessment by a qualified prescriber. You must not obtain the same medication from any other provider at the same time. Doing so could be dangerous and may result in your treatment being discontinued.
1.4 Identity verification
Before your prescription can be issued, our team will carry out internal verification checks to confirm your identity. You will be asked to email a copy of your photo ID (Aadhaar card, driving licence or passport) to [email protected] after submitting your consultation form. All four corners of the document must be visible, and all text and images must be clear. This is required for fraud prevention and regulatory compliance only and your ID will be handled in accordance with our Privacy Policy.
1.5 Sole use
The medication prescribed to you is for your personal use only. You must not share, transfer, or allow another person to use your medication under any circumstances. Prescriptions are issued on the basis of your individual clinical assessment and are not appropriate or safe for any other person.
- Pricing and Payment
2.1 Prices subject to change
Medication prices are set by the dispensing pharmacy and are subject to change at any time, including due to supply fluctuations, manufacturer pricing changes, or currency movements. You will always be shown the current price at the time your order is placed, and you will not be charged more than the Maximum Retail Price (MRP) confirmed at that point.
2.2 No refund once ordered
After payment is taken and your order is placed with the pharmacy, your medication cannot be returned or refunded. This applies even if you change your mind, experience side effects, or do not achieve your desired weight loss results. This is a legal and regulatory requirement for Prescription Only Medicines. By placing your order, you confirm you have made a conscious and informed decision to proceed, understanding that results cannot be guaranteed and that side effects may occur.
2.3 Faulty or recalled products
The no-refund policy does also apply to products subject to a manufacturer’s recall or products you believe to be faulty or damaged on receipt. In these cases, please contact us immediately at [email protected] or 91 6369-987199. Do not use any medication you believe to be faulty. If they are genuinely faulty and you have received a damaged product, this will be replaced by the manufacturer. The discretion of replacement is with the manufacturer.
- How to Use Your Medication
Before using your medication for the first time, please read the Patient Information Leaflet (PIL) supplied with your medication and all manufacturer guidance. You should also watch the relevant instructional video for your medication. It is your responsibility to administer the medication correctly and safely.
Wegovy (semaglutide) Patient Information Leaflet: https://www.thelondonobesityclinic.co.in/wp-content/uploads/2026/04/SW-Wegovy-PIL-India-April-2026-2.pdf
How to use the pen: www.wegovy.com/taking-wegovy/how-to-use-the-wegovy-pen.html
Mounjaro (tirzepatide) Patient Information Leaflet: https://www.thelondonobesityclinic.co.in/wp-content/uploads/2026/04/India-SW-Mounjaro-PIL-April-2026-1.pdf
How to use the pen: mounjaro.lilly.com/how-to-use-mounjaro#how-to-use
If you are unsure how to use your medication, please contact us before your first dose.
- Clinical Obligations
4.1 Accuracy of information
The prescribing doctor bases their decision entirely on the information you provide in your consultation form. It is your responsibility to answer all questions accurately and truthfully. Providing incorrect or incomplete information can be hazardous to your health and may result in an inappropriate prescription being issued. If your health circumstances change after submission but before your prescription is issued, please contact us immediately.
4.2 Informing your clinical team
You must inform your Simplyweight clinical team of any new health conditions, changes to your medical history, new medications (prescribed or over the counter), or side effects you experience during treatment. Keeping us informed allows the prescribing doctor to make safe decisions about your ongoing care.
4.3 Pregnancy and contraception
GLP-1 weight loss medications are not safe during pregnancy or breastfeeding. If you become pregnant during treatment, you must stop taking the medication immediately and contact your Simplyweight clinical team. The manufacturer advises that women of childbearing potential use effective contraception during treatment and for at least two months after stopping. If you are planning a pregnancy, stop these medications 2 months before.
Oral contraceptive pills may be less effective during treatment due to gastrointestinal side effects such as diarrhoea or vomiting. An additional method of contraception is recommended throughout treatment.
4.4 Side effects and emergencies
GLP-1 weight loss medications have known side effects, including nausea, vomiting, diarrhoea, constipation, and others listed in the Patient Information Leaflet provided with your medication. Please read the Patient Information Leaflet in full before starting treatment. In the event of serious side effects — including severe abdominal pain, signs of pancreatitis, allergic reaction, or any other emergency — seek immediate help from your nearest emergency service. DO NOT wait to contact Simplyweight first.
4.5 Hydration
Gastrointestinal side effects can increase your risk of dehydration. You must maintain adequate fluid intake throughout treatment. A minimum of 2 litres of water per day is recommended. Seek medical advice promptly if you experience symptoms of dehydration, including dizziness, dark urine, or confusion.
4.6 Prior lifestyle changes
Weight loss medication is prescribed on the basis that you have already attempted to lose weight through diet, exercise, and lifestyle changes. This medication must be taken alongside a healthy diet and regular exercise. It is not a standalone treatment, and prescribing is conditional on this being the case.
4.7 Discontinuation rule
If you have not lost at least 5% of your initial body weight within 12 weeks of reaching the licensed maintenance dose, treatment should be discontinued. Your clinical team will review this at follow-up and advise accordingly. Continuing treatment beyond this point is not clinically supported and will not be prescribed.
4.8 Follow-up and dosage adjustments
Follow-up prescriptions are issued at the discretion of the prescribing doctor. The doctor may increase, maintain, or reduce your dose based on your progress, tolerability, and clinical assessment. Treatment continuation is not guaranteed and is always subject to clinical review.
- Patient Support
5.1 Specialist-led live sessions
As a Simplyweight medication patient, you are invited to attend regular online sessions with our specialist, including live Q&A via chat. These sessions are provided as a complimentary educational service and are subject to the availability of the specialist.
These live sessions are for general educational and informational purposes only. They do not constitute personalised medical advice. Questions answered during the live Q&A are selected at our team’s discretion and will be addressed in a general context only — personal or sensitive medical queries will not be discussed in this setting. If you have concerns specific to your health or treatment, please contact us to arrange an individual consultation.
5.2 Educational resources
Medication patients are provided with educational resources and email content to support their treatment. These resources are designed to complement your medication, not replace clinical advice. Educational resources are subject to availability and ongoing development and may be updated or withdrawn at any time without notice.
5.3 Nature of support
The patient support described in sections 5.1 and 5.2 is complimentary and supplementary to your prescription. It does not form part of your clinical treatment, attendance or engagement is not compulsory. Simplyweight makes no guarantee of the ongoing availability, frequency, or format of these resources.
- No Guarantee of Results
There are no guarantees of weight loss with this medication. Results vary from person to person depending on individual factors including diet, lifestyle, adherence, and physiology. The absence of results does not constitute grounds for a refund or clinical complaint where the medication has been appropriately prescribed and dispensed.
- Consultations and Cancellation Policy
7.1 Clinical consultations
After review of the form, you will be asked to attend a clinical consultation with one of our doctors. This may be required where a deeper assessment is needed to ensure the medication is safe and appropriate for you.
7.2 Cancellation of a clinical consultation
Please notify us of any cancellation as early as possible by contacting [email protected] or calling 91 6369-987199.
7.3 Cancellation of a medication order
Once the prescribing doctor has approved your consultation and your order has been placed with the pharmacy, your medication order cannot be cancelled. The no-refund policy in section 2.3 applies from this point. This is separate from the consultation cancellation terms above.
- Contact
If you have any questions about this policy or your treatment, please get in touch:
Email: [email protected]
Phone: 91 6369-987199 Website: www.thelondonobesityclinic.co.in
For urgent medical concerns, contact your doctor or call 108/112.
- Changes to This Policy
Simplyweight / The London Obesity & Endocrine Clinic reserves the right to amend, update, or withdraw any part of this Prescription Medication Policy at any time without prior notice. Any changes will take effect from the date they are published on the Simplyweight or associated clinic websites, including www.thelondonobesityclinic.co.in. It is your responsibility to review the current version of this policy before each consultation or order. Continued use of Simplyweight’s services following any amendment constitutes your acceptance of the revised policy. Where a change materially affects the terms of your existing treatment, we will make reasonable efforts to notify you by email.
Simplyweight / The London Obesity & Endocrine Clinic · Prescription Medication Policy v1.0 · This document will be reviewed annually or following any regulatory change.
Version: April 2026
